In my line of work, I hear a lot of comments about the existence of the evil bank. The talk mostly comes from the general public but also surprisingly, from other brokers I work with.
Let me say categorically that no bank is evil, per se, and that no one individual working for a bank is evil ( with some known exceptions ).
The problem is that with tens of thousands of employees and masses of wealth, the banks are just indifferent – because of that, their policies and procedures can seem evil at times. Given size of them, they can’t demonstrate the values that most of us hold dear – Family, relationship or most important, a sense of Belonging.
It’s mostly impossible for the average account manager at the indifferent bank to demonstrate those values to you as well – they’re required to meet with as many as forty people a week and sell you something – a credit card, a deposit account, a loan or even a mortgage. They’re encouraged to look for what’s called by the bank ‘share of wallet’ and not to focus too much on you.
Don’t get me wrong, the bank cares about the 20% of clients they make money from but if you don’t belong to that group, it’ll be almost impossible to speak to someone who knows and values you on the weekend or after hours, when you really need them.
This is a quite roundabout way of recommending you develop a relationship with a broker, one who values relationship, family and a sense of belonging as much as you do – one that’s available when you need.
I can be that broker, if you like.
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